Refund policy

Effective Date: 15 April 2026

Company: LapStop (Linda Lurie trading as LapStop)

Website: www.lapstop.co.za

Contact Email: info@lapstop.co.za

Contact Number: 072 659 2393

Physical Address: 4 Leda Close, Melkbosstrand, Cape Town, Western Cape, 7441, South Africa

1. OVERVIEW

We want you to be confident when purchasing from LapStop. This Refund Policy explains when goods may be returned, replaced, or refunded, and sets out the process for doing so.

This policy applies to physical goods sold by us through our online store at www.lapstop.co.za.

This policy is designed to comply with the Consumer Protection Act 68 of 2008 (CPA) and other applicable South African consumer protection legislation. Nothing in this policy limits any rights you may have under the CPA or other applicable South African law.

2. CHANGE-OF-MIND RETURNS

If you change your mind about a purchase, you may return most unused physical goods within 30 days of delivery, provided that:

• The item is unused and in a new, resaleable condition;

• It is returned with all accessories, manuals, components, and original documentation;

• It is returned, where reasonably possible, in the original packaging; and

• You provide proof of purchase (order confirmation, receipt, or invoice).

Once the return is approved and the item has been inspected, we will refund you to your original payment method, or provide a store credit or exchange where mutually agreed.

We reserve the right to decline a change-of-mind return where the item has been used, damaged, altered, is incomplete, or is not in a resaleable condition.

Important Note: Change-of-mind returns are a courtesy offered by LapStop. You are responsible for the cost of return shipping for change-of-mind returns, unless otherwise agreed in writing.

3. INCORRECT, INCOMPLETE, OR DAMAGED ORDERS

If you receive the wrong item, an item with missing parts, or a product that arrives damaged, please notify us within 7 days of delivery.

To help us assess the issue and process your claim efficiently, we may ask for:

• Your order number or proof of purchase;

• Photographs of the outer packaging (showing courier labels and packaging condition);

• Photographs of the product and any visible damage or defects; and

• A brief description of the problem or discrepancy.

If your claim is validated, we will, at your choice where applicable and as required by the Consumer Protection Act:

• Replace the item with an identical product;

• Refund the full purchase price; or

• Provide store credit, if mutually agreed.

Where the error is ours (incorrect item sent, damaged goods, or missing components), collection or return shipping for approved claims will be arranged at no additional cost to you.

4. DEFECTIVE OR NON-CONFORMING GOODS

Under the Consumer Protection Act, you are entitled to goods that are free from defects, of good quality, and fit for their intended purpose. If you receive a product that is defective or does not conform to these standards, you have the right to:

• Request repair or replacement of the product;

• Request a full refund if repair or replacement is not possible or practical; or

• Request a reduction in the purchase price that reflects the reduced value or utility of the product.

To exercise these rights, please contact us as soon as reasonably possible after discovering the defect, and provide the information outlined in Section 3 above.

5. REFUND PROCESSING

Once a returned item has been received and inspected, we will notify you via email whether your refund has been approved.

Approved refunds are processed within 3 to 7 business days from the date of approval. Refunds will be issued to your original payment method unless otherwise agreed in writing.

Please note that banking processing timelines may affect when the funds reflect in your account. This is beyond our control and may take an additional 3 to 5 business days depending on your financial institution.

Shipping Charges: Original shipping charges are non-refundable for change-of-mind returns. Shipping charges will be refunded if the return is due to our error (incorrect item sent, damaged goods, missing parts), a defective product, or a valid claim under the Consumer Protection Act.

6. PACKAGING AND RISK IN TRANSIT

Customers are responsible for ensuring returned goods are packaged securely to avoid damage in transit. We recommend using:

• The original product packaging where possible;

• Adequate protective materials (bubble wrap, foam, packing paper);

• A sturdy outer box; and

• A courier service that provides tracking and proof of delivery.

We are not responsible for loss or damage in transit caused by inadequate packaging when the customer arranges the return. Where we arrange collection, you must still ensure the item is safely packed and ready for transport.

Important: Always obtain proof of postage and tracking information when returning items. We cannot be held responsible for items lost in transit if you cannot provide proof that the item was dispatched.

7. HOW TO START A RETURN

To request a return, replacement, or refund, please contact us at:

Email: info@lapstop.co.za

Phone: 072 659 2393

Business Hours: Monday to Friday, 8:00 AM to 5:00 PM (South African Standard Time)

When contacting us, please include:

• Your full name;

• Order number (found in your order confirmation email);

• Product name and description;

• Reason for return (change of mind, defective, incorrect item, etc.); and

• Photographs, where relevant (especially for damaged or defective items).

We will then provide you with the next steps, including the return address, collection arrangements (where applicable), and a return authorization number (RMA) if required.

8. NON-RETURNABLE ITEMS

For hygiene, safety, or legal reasons, the following items cannot be returned unless they are defective or incorrectly supplied:

• Items that have been opened, used, or altered;

• Perishable goods;

• Custom-made or personalized items;

• Software or digital downloads that have been activated or downloaded;

• Items marked as 'final sale' or 'non-returnable' at the time of purchase.

If you are unsure whether an item can be returned, please contact us before making your purchase.

9. EXCHANGES

If you would prefer to exchange an item rather than receive a refund, please indicate this when you contact us to initiate your return.

Exchanges are subject to stock availability. If the item you wish to exchange for is not available, we will offer you:

• A full refund to your original payment method;

• Store credit for the full value of the returned item; or

• An alternative product of equal or greater value (you will be responsible for any price difference).

10. IMPORTANT NOTES AND CONSUMER RIGHTS

• Proof of Purchase Required: Proof of purchase (order confirmation, receipt, or invoice) is required for all returns, replacements, and refund claims.

• Inspection Rights: We reserve the right to inspect all returned goods before approving a refund, replacement, or exchange.

• Consumer Protection Act: Nothing in this policy limits any rights you may have under the Consumer Protection Act 68 of 2008 or other applicable South African consumer protection legislation. Your statutory rights as a consumer are not affected by this policy.

• Six-Month Warranty Period: Under the Consumer Protection Act, goods are deemed to be defective if they fail within six months of delivery, unless we can prove otherwise. During this period, you are entitled to repair, replacement, or refund as outlined in Section 4.

• Cooling-Off Period for Online Purchases: If you purchased goods online or through distance selling, you may have additional rights under the Consumer Protection Act to cancel your order within a reasonable time after delivery.

• Contact for Disputes: If you have a dispute regarding a return, refund, or replacement, please contact us first at info@lapstop.co.za. If we cannot resolve the matter to your satisfaction, you may escalate the complaint to the National Consumer Commission or the Consumer Goods and Services Ombud.

11. CHANGES TO THIS REFUND POLICY

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

We recommend that you review this policy periodically to stay informed of any updates.